If your product is eligible for a refund according to our policy, you can choose your preferred refund method based on the table as below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below)
Please note that this policy does not apply to Asli Global products. For Asli Global return and refund policy please click here.
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
Pre-Paid Orders Failed/False Delivery Refund Grid: